Text mining Clustering

The major text mining vendors cant seem to do what we need. From what we see they are concentrated on doing mainly Voice of customer. Right now we are looking at clarabridge. They have the best interface I have seen yet, but trying to find previously unknown information isnt easy.

Classifying the text is done very well, but I dont want to have to build the meta data model. I would like clustering to do a better job and do it for me.

It has yet to be seen.